Privacy Policy

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Your privacy is important to Jatis Mobile (PT Informasi Teknologi Indonesia and affiliates, “we”, “us”, or “our”). This Privacy Policy (“Policy”) describes the personal information that we collect about you on the website/microsite/application/chat platform from which you linked (“Platform”) and how we use that information; how we protect it; and the choices you may make with respect to your personal information. Your visit to the Platform is subject to this Policy.


By using our Platform, you are deemed to have read, understood, and given consent to our use of your Personal Information consistent with this Policy.


Our Platform may contain links to third-party website/ content/services that are not owned or controlled by us. We are not responsible for how these properties operate or treat your personal information, so we recommend that you read the privacy policies and terms associated with these third-party properties carefully.


I.     Information That We Collect


For the purpose of performing and improving our services and/or Platform, we may collect your personal information, including but not limited to your full name, age, gender, e-mail address, postal address, and phone number (“Personal Information”). We collect personal information you choose to provide, e.g., through the services provided by us, by sending us an e-mail messages, or by submitting/filling any form provided by us to you.


We may obtain information, including Personal Information, from third parties (including our partners, advertisers, agents, vendors, and any others who provide services to us, who collect your Personal Information and/or perform functions on our behalf, or whom we collaborate with). If we combine or associate information from other sources with Personal Information that we collect through the service or Platform, we will treat the combined information as Personal Data in accordance with this Policy.


II.     Use of Personal Information


We use the Personal Information that we collect in a variety of ways for the purpose of:


a.      Operational Use


We use your Personal Information to operate, maintain, enhance, and provide all features of the service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the service. We process your Personal Information solely in accordance with the directions provided by you.


b.      Improvement


We use the information to understand and analyze the usage trends and preferences of our visitors, to improve the service, and to develop new products, services, feature, and functionality.


c.      Communication


We may use your email address or other information to contact that you or visitor (i) for administrative purposes such as customer service, to address any issues related to the service or (ii) with updates on promotions and events, relating to products and services offered by us and by third parties we work with.


III.     Share/Disclosure of Personal Information


We may share your Personal Information as follows:


a.      With Service Providers and Business Partners


We may retain other companies and individuals to perform services on our behalf and we may collaborate with other companies and individuals with respect to particular products or services (collectively, “Providers“). Examples of Providers include data analysis firms, customer service and support providers, chat application vendors, web hosting and development companies and fulfillment companies. Providers also include our co-promote partners for products that we jointly develop and/or market with other companies. Some Providers may collect information on our behalf on our Platform.


We may share personal information with companies that provide services such as information processing, adding credit, fulfilling customer orders, delivering products to you, managing and improving customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These third parties may be provided with access to personal information needed to perform their functions, but they may not use such information other than on our behalf and subject to contracts that protect the confidentiality of the information.


b.      To Comply with Law/Protect


We may disclose Personal Information or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with regulatory requirement, judicial proceeding, court order, or legal process served on us, any applicable laws, or to otherwise cooperate with law enforcement or other governmental agencies.


We also reserve the right to disclose Personal Information or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the service available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.


IV.     Keeping your Personal Information


We will retain all Personal Information for the duration of the relevant business relationship or as long as authorized by applicable law. When deleting Personal Information based on a request by you, we will make reasonable attempts to ensure that all instances of the information are deleted in their entirety

V.     Security of your Personal Information


We will take reasonable steps to protect your Personal Information against unauthorized access, alteration, disclosure, misuse, or destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, while we take any kind of step and measures to protect your Personal Information, by using the services and/or Platform, you acknowledge that you understand and agree to assume these risks.

VI.     Access and Changes on Personal Information


a.      Subject to the applicable law, you may request us for access to and/or the change of your Personal Information in our possession and control, by contacting us at the details provided below.


b.      We reserve the right to refuse your requests for access to, or to changes, some or all your Personal Information in our possession or control if permitted or required under any applicable law. This may include circumstances where the Personal Information may contain references to other individuals.

VII.     Third Party Services


We do not rent, sell, or share your Personal Information with other people or non-affiliated third parties. We may share/transfer your Personal Information to our partner whom we collaborate with. We may also share/transfer your Personal Information to a third party because of a merger, acquisition, reorganization, or similar transaction; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of the services; and to protect the rights or property of us. In such event, and to the extent legally permitted, we will notify you and, if there are material changes in relation to the processing of your Personal Information, give you an opportunity to consent to such changes.

VIII.     Cookies


Whenever you use our service or visit our Platform, certain information may also be collected on an automated basis using cookies. Cookies are small application files stored on your computer or mobile device. We use cookies to track user activity to enhance user interface and experience. Most mobile devices and internet browsers support the use of cookies; but you may adjust the settings on your mobile device or internet browser to reject several types of certain cookies or certain specific cookies. Your mobile device and/or browser would also enable you to delete at any time whatever cookies have previously been stored. However, doing so may affect the functionalities available on the service or our Platform.

IX.     Updates on this Policy


This Policy may be amended and updated from time to time by Jatis Mobile at any time, depends on the situation and need. Any updates on this Policy shall always be comply with applicable law. We will notify you of any changes to this Policy by sending notice to your primary email address or by a prominent notice on our Platform. You should periodically check our Platform, including this privacy page, for updates. You acknowledge that your continued use of our services/Platform after we publish or send a notice about our changes to this Policy means that the collection, use and sharing of your Personal Information is subject to the updated Policy.

X.     Language


This Policy is made in 2 (two) languages version, which is English and Bahasa Indonesia. In the event that there is a conflict between the English and Bahasa Indonesia versions of this Policy, the Bahasa Indonesia version will prevail.


XI.     Contact Information


If you have any questions regarding this Policy, please contact us at