Customer Verification

Communication services offered by Jatis Mobile,
which enable companies to send automated, real-time, high-value messages to their customers through various channels (such as WhatsApp Business API, SMS Broadcast, and Email Marketing).

Customer Verification

Customers verification using OTP via WhatsApp to protect their personal data.

OTP via WhatsApp Business API (WABA) serves as the primary means of authenticating customers when logging in, registering, or conducting sensitive transactions. OTP codes are sent in real-time in the form of messages containing unique codes that are only valid for a limited time, ensuring the security of the verification process. SMS is used as a reliable backup channel to ensure that messages are still delivered even if customers are not active on WhatsApp. The combination of the two helps maintain **data security, trust, and customer convenience** in every digital activity.

products used : WABA Coster, SMS Notification, dan AI Robocall

Authentication Feature WABA

Omnichannel contact centre is an integrated customer service system that connects various communication channels such as WhatsApp Business API (WABA), Instagram DM, and email in one platform.

Miscall OTP

With Missed Call OTP, customers simply make an unanswered call to the system number as a verification method.

eKYC (Electronic Know Your Customer)

enables businesses to verify customer identities digitally through facial recognition, official document verification (ID cards, driver’s licenses, passports), and biometric checks.

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Other Use Cases

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