Omnichannel Contact Centre is an integrated customer service system that connects various communication channels such as WhatsApp Business API (WABA), Instagram DM, and Email in one platform.
Serving customers across all communication services on a single integrated platform
omnichannel contact centre integrated with WhatsApp Business API (WABA) enables businesses to provide fast and consistent customer service through a single integrated platform. Through this integration, all communication channels such as WABA, Instagram DM, and email can be accessed in one dashboard, allowing agents to respond to various questions, complaints, and requests for information without having to switch systems. This solution ensures a more efficient, responsive, and coordinated customer experience across every communication channel.
Three ways of Omnichannel service
Even distribution of tickets based on CS Agents who are online and available
Ticket distribution is done manually by the Supervisor or picked up directly by the CS Agent.
Ticket distribution is based on the CS Agent division that the customer is targeting by selecting keywords available in the chatbot menu.
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Jl. Mampang Prapatan Raya No. 3, Jakarta Selatan 12790
