Billing and payment reminders are systems or mechanisms used to remind customers about bills and payment deadlines, with the aim of ensuring payments are made on time and maintaining smooth business cash flow.
Serving customers across all communication services on a single integrated platform
omnichannel contact centre integrated with WhatsApp Business API (WABA) enables businesses to provide fast and consistent customer service through a single integrated platform. Through this integration, all communication channels such as WABA, Instagram DM, and email can be accessed in one dashboard, allowing agents to respond to various questions, complaints, and requests for information without having to switch systems. This solution ensures a more efficient, responsive, and coordinated customer experience across every communication channel.
Three ways of Omnichannel service
Even distribution of tickets based on CS Agents who are online and available
Ticket distribution is done manually by the Supervisor or picked up directly by the CS Agent.
Ticket distribution is based on the CS Agent division that the customer is targeting by selecting keywords available in the chatbot menu.
See what else you can do with Jatis Mobile’s Solutions
Graha Orange
Jl. Mampang Prapatan Raya No. 3, Jakarta Selatan 12790
