{"id":16213,"date":"2025-11-05T05:17:15","date_gmt":"2025-11-05T05:17:15","guid":{"rendered":"https:\/\/jatismobile.com\/use-case-pusat-kontak-omnichannel\/"},"modified":"2025-11-20T08:26:34","modified_gmt":"2025-11-20T08:26:34","slug":"use-case-pusat-kontak-omnichannel","status":"publish","type":"page","link":"https:\/\/jatismobile.com\/id\/use-case-pusat-kontak-omnichannel\/","title":{"rendered":"Use Case – Pusat Kontak Omnichannel"},"content":{"rendered":"\t\t
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Pusat Kontak Omnichannel<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Omnichannel Contact Centre adalah sistem layanan pelanggan yang menyatukan berbagai saluran komunikasi, seperti WhatsApp Business API (WABA), Instagram DM, dan Email ke dalam satu platform terintegrasi. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Pusat Kontak Omnichannel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/span><\/span>Melayani pelanggan dari berbagai saluran komunikasi melalui satu platform yang terintegrasi<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Pusat kontak omnichannel yang terhubung dengan WhatsApp Business API (WABA) dapat menjadikan bisnis melayani pelanggan dengan cepat dan konsisten lewat satu platform. Menghubungkan keduanya, menjadikan saluran komunikasi seperti WABA, Instagram DM, dan email bisa diakses dari satu dasbor, sehingga agen dapat menjawab pertanyaan, keluhan, atau permintaan informasi tanpa harus pindah-pindah sistem. Solusi ini membuat pengalaman pelanggan jadi lebih efisien, responsif, dan terkoordinasi di semua saluran komunikasi. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Pembagian Tiket<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Tiga Jenis Layanan OmniChannel<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Sistem Bergilir <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Even distribution of tickets based on CS Agents who are online and available<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/span><\/span>Pembagian Tiket Manual<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pembagian tiket dilakukan secara manual oleh Supervisor atau diambil langsung oleh Agen Layanan Pelanggan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/span><\/span>Pemabagian Tiket Sesuai Divisi<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pembagian tiket dilakukan berdasarkan divisi CS yang dituju pelanggan, sesuai kata kunci yang mereka pilih di menu chatbot.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Sudah siap menggunakan use case
di atas untuk bisnis Anda?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tJadwalkan Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Use Case Lainnya<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ketahui manfaat lain dari solusi Jatis Mobile<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Pusat Kontak Omnichannel Omnichannel Contact Centre adalah sistem layanan pelanggan yang menyatukan berbagai saluran komunikasi, seperti WhatsApp Business API (WABA), Instagram DM, dan Email ke dalam satu platform terintegrasi. Pusat Kontak Omnichannel Melayani pelanggan dari berbagai saluran komunikasi melalui satu platform yang terintegrasi Pusat kontak omnichannel yang terhubung dengan WhatsApp Business API (WABA) dapat menjadikan […]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-16213","page","type-page","status-publish","hentry","blog-text-style"],"acf":[],"yoast_head":"\nUse Case - Pusat Kontak Omnichannel - JatisMobile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jatismobile.com\/id\/use-case-pusat-kontak-omnichannel\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use Case - Pusat Kontak Omnichannel - JatisMobile\" \/>\n<meta property=\"og:description\" content=\"Pusat Kontak Omnichannel Omnichannel Contact Centre adalah sistem layanan pelanggan yang menyatukan berbagai saluran komunikasi, seperti WhatsApp Business API (WABA), Instagram DM, dan Email ke dalam satu platform terintegrasi. Pusat Kontak Omnichannel Melayani pelanggan dari berbagai saluran komunikasi melalui satu platform yang terintegrasi Pusat kontak omnichannel yang terhubung dengan WhatsApp Business API (WABA) dapat menjadikan […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jatismobile.com\/id\/use-case-pusat-kontak-omnichannel\/\" \/>\n<meta property=\"og:site_name\" content=\"JatisMobile\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-20T08:26:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jatismobile.com\/wp-content\/uploads\/2025\/11\/your-subject-a-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"190\" \/>\n\t<meta property=\"og:image:height\" content=\"185\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimasi waktu membaca\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 menit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jatismobile.com\/id\/use-case-pusat-kontak-omnichannel\/\",\"url\":\"https:\/\/jatismobile.com\/id\/use-case-pusat-kontak-omnichannel\/\",\"name\":\"Use Case - Pusat Kontak Omnichannel - JatisMobile\",\"isPartOf\":{\"@id\":\"https:\/\/jatismobile.com\/id\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/jatismobile.com\/id\/use-case-pusat-kontak-omnichannel\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/jatismobile.com\/id\/use-case-pusat-kontak-omnichannel\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jatismobile.com\/wp-content\/uploads\/2025\/11\/your-subject-a-1.png\",\"datePublished\":\"2025-11-05T05:17:15+00:00\",\"dateModified\":\"2025-11-20T08:26:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/jatismobile.com\/id\/use-case-pusat-kontak-omnichannel\/#breadcrumb\"},\"inLanguage\":\"id\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/jatismobile.com\/id\/use-case-pusat-kontak-omnichannel\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"id\",\"@id\":\"https:\/\/jatismobile.com\/id\/use-case-pusat-kontak-omnichannel\/#primaryimage\",\"url\":\"https:\/\/jatismobile.com\/wp-content\/uploads\/2025\/11\/your-subject-a-1.png\",\"contentUrl\":\"https:\/\/jatismobile.com\/wp-content\/uploads\/2025\/11\/your-subject-a-1.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/jatismobile.com\/id\/use-case-pusat-kontak-omnichannel\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/jatismobile.com\/id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Use Case – Pusat Kontak Omnichannel\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/jatismobile.com\/id\/#website\",\"url\":\"https:\/\/jatismobile.com\/id\/\",\"name\":\"JatisMobile\",\"description\":\"IT Company\",\"publisher\":{\"@id\":\"https:\/\/jatismobile.com\/id\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/jatismobile.com\/id\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"id\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/jatismobile.com\/id\/#organization\",\"name\":\"Jatis Mobile\",\"url\":\"https:\/\/jatismobile.com\/id\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"id\",\"@id\":\"https:\/\/jatismobile.com\/id\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/jatismobile.com\/wp-content\/uploads\/2022\/04\/logo-jatis-mobile.png\",\"contentUrl\":\"https:\/\/jatismobile.com\/wp-content\/uploads\/2022\/04\/logo-jatis-mobile.png\",\"width\":160,\"height\":103,\"caption\":\"Jatis Mobile\"},\"image\":{\"@id\":\"https:\/\/jatismobile.com\/id\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Use Case - Pusat Kontak Omnichannel - JatisMobile","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jatismobile.com\/id\/use-case-pusat-kontak-omnichannel\/","og_locale":"id_ID","og_type":"article","og_title":"Use Case - Pusat Kontak Omnichannel - JatisMobile","og_description":"Pusat Kontak Omnichannel Omnichannel Contact Centre adalah sistem layanan pelanggan yang menyatukan berbagai saluran komunikasi, seperti WhatsApp Business API (WABA), Instagram DM, dan Email ke dalam satu platform terintegrasi. 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