{"id":16136,"date":"2025-11-05T05:15:42","date_gmt":"2025-11-05T05:15:42","guid":{"rendered":"https:\/\/jatismobile.com\/use-case-upselling-cross-selling\/"},"modified":"2025-11-18T09:08:58","modified_gmt":"2025-11-18T09:08:58","slug":"use-case-upselling-cross-selling","status":"publish","type":"page","link":"https:\/\/jatismobile.com\/id\/use-case-upselling-cross-selling\/","title":{"rendered":"Use Case – Upselling & Cross Selling"},"content":{"rendered":"\t\t
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Upselling & Crosseling<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Tingkatkan revenue penjualan dengan menawarkan produk yang lebih tinggi atau produk terkait yang relevan. Gunakan WABA, SMS, Email, dan AI untuk menyarankan produk tambahan atau upgrade yang sesuai dengan kebutuhan pelanggan. Personalisasi setiap interaksi untuk memastikan penawaran yang tepat pada waktu yang tepat, meningkatkan konversi, dan memberi pelanggan lebih banyak alasan untuk membeli.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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WABA (WhatsApp Business API)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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WABA (WhatsApp Business API) memungkinkan bisnis untuk menawarkan produk upgrade (upsell) atau produk tambahan (cross-sell) secara langsung melalui percakapan yang interaktif dan personal dengan pelanggan. Dengan fitur-fitur canggih seperti Carousel, Limited Time Offer (LTO), Coupon, WA Flows, dan Mix Button, bisnis dapat meningkatkan peluang konversi dengan memberikan pengalaman berbelanja yang lebih terstruktur dan relevan<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Carousel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Carousel memungkinkan menampilkan beberapa produk sekaligus dalam satu pesan, memberi pelanggan pilihan lebih banyak dalam satu interaksi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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LTO (Limited Time Offer)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Menawarkan diskon atau promosi dengan waktu terbatas yang menciptakan rasa urgensi, mendorong pelanggan untuk bertindak lebih cepat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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<\/span><\/span>Coupon<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Memberikan insentif tambahan untuk membeli produk terkait atau upgrade dengan menawarkan potongan harga<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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WA Flows<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Menyediakan pengalaman percakapan yang terstruktur, memandu pelanggan untuk memilih produk atau layanan dengan rekomendasi upsell atau cross-sell yang relevan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Mix Button<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Menggabungkan berbagai tindakan dalam satu pesan, seperti membeli produk, mendapatkan kupon, atau melanjutkan ke pembayaran, sehingga memudahkan pelanggan untuk melakukan pembelian atau tindakan lebih lanjut<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Campaign Flow Builder WABA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Campaign Flow Builder WABA adalah fitur yang dibangun pada platform Coster, yang bertujuan untuk menyederhanakan pembuatan kampanye dan memungkinkan pengguna merancang perjalanan dari satu pesan ke pesan lainnya menggunakan template WhatsApp (kategori template marketing & utility). Pengguna dapat mengatur berbagai kondisi pesan, time delay,
respons pelanggan, dan klik tombol sebagai pemicu untuk
pengiriman pesan template selanjutnya. <\/p>

Campaign Flow Builder memungkinkan merek untuk mengotomatisasi proses cross-selling dan upselling dengan membuat alur pesan yang secara otomatis menawarkan produk pelengkap atau produk yang lebih ditingkatkan setelah pembelian pertama \u2014 meningkatkan pengalaman pelanggan melalui tawaran yang tepat waktu dan relevan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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AI Chatbot & Robocall<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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AI Chatbot dan Voice dapat digunakan untuk memberikan rekomendasi produk berdasarkan interaksi pelanggan sebelumnya. Chatbot dapat diprogram untuk menyarankan produk tambahan setelah pembelian atau tindakan tertentu dari pelanggan, sementara Voice AI dapat melakukan panggilan otomatis untuk menawarkan produk baru atau dengan nilai lebih tinggi melalui percakapan suara yang alami<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Cara kerjanya: <\/p>

  1. Pertama, ketika pengguna sudah mengklik iklan dan memasuki percakapan di WhatsApp, Pesan bot akan menyapa mereka.<\/li>
  2. Kemudian, pesan bot akan mengirimkan pertanyaan yang berisi nama, email, atau produk yang diminati.<\/li>
  3. Setelah percakapan selesai, prospek yang memenuhi syarat kemudian akan diserahkan ke tim penjualan atau agen lansung supaya dilakukan tindak lanjut secara personal.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Chatbot AI<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Sesudah pelanggan berinteraksi dengan chatbot untuk menanyakan tentang produk atau promosi, chatbot dapat merekomendasikan produk tambahan yan masih terkait. Misalnya, jika seorang pelanggan menanyakan tentang smartphone, chatbot dapat menyarankan aksesori atau opsi asuransi tambahan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Robocall<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Voice AI dapat melakukan panggilan otomatis untuk menawarkan produk terkait atau diskon eksklusif untuk pembelian berikutnya<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    Sudah siap menggunakan use case
    di atas untuk bisnis Anda?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tJadwalkan Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Use Case Lainnya<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Ketahui manfaat lain dari solusi Jatis Mobile<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Upselling & Crosseling Tingkatkan revenue penjualan dengan menawarkan produk yang lebih tinggi atau produk terkait yang relevan. Gunakan WABA, SMS, Email, dan AI untuk menyarankan produk tambahan atau upgrade yang sesuai dengan kebutuhan pelanggan. Personalisasi setiap interaksi untuk memastikan penawaran yang tepat pada waktu yang tepat, meningkatkan konversi, dan memberi pelanggan lebih banyak alasan untuk […]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-16136","page","type-page","status-publish","hentry","blog-text-style"],"acf":[],"yoast_head":"\nUse Case - Upselling & Cross Selling - JatisMobile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jatismobile.com\/id\/use-case-upselling-cross-selling\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use Case - Upselling & Cross Selling - JatisMobile\" \/>\n<meta property=\"og:description\" content=\"Upselling & Crosseling Tingkatkan revenue penjualan dengan menawarkan produk yang lebih tinggi atau produk terkait yang relevan. 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